Quote:
Originally Posted by Elli
I'm going to assume that lots of those who are "satisfied" are leaving not necc. due to income issues but due to cutting back expenses or the like. Maybe they didn't lose their job, but they have to trim some discretionary spending.
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I have some members to my sites who pop back as members every OTHER month for whatever reason. As mentioned before, I recognize a lot of the same e-mails when they have been customers for years. So I see when they rejoin 1-3 months later, or when they cancel their recurring, and then buy a lot of clips via clip stores.
I have contacted people many times, even those satisfied. Some simply say they have no complaints, and will be back. Others say they spread their membership dollars between a few sites and do not like recurring because they forget. Others have some different reasons.
All in all they are pretty straight forward in their replies. They have nothing to lose telling me the truth. It is not like I am going to ban them for their replies. However, I like to keep my finger on the pulse of what members want. You also can learn a lot about how THEY, the members, surf and look at your site.
Which I can tell you is a lot different then how I surf one by a mile.