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Was the termination email an automated type thing? Generated like No Sales by X Period of time gets this email?
TopBucks received one and I know we actively send to Guerilla. Now, I'm not saying this is bad, we did a similar thing to clean up our database. We emailed all WMs and anyone that bounced were closed, and some other factors. But most was based that no traffic was being sent at all.
Now as for the xsales, I'd have to agree with George on this that sometimes they just don't work out and 48 hours to pull the xsale is pretty reasonable. Like George said, takes a simple email to CCBill.
Xsales are tricky these days and finding partners is getting harder and harder ....
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