Quote:
Originally Posted by DukeSkywalker
Well THB, support when dealing with webmasters using your services vs a customer who likes your content is a 180 degree difference. Once I put my stuff on a merch and dealt with support myself, I realized all the bullshit they pull which 3rd party processors allow. I doubt someone using your hosting is going chargeback saying it was their kid, or their ftp didnt work and therefore they couldnt access the server and want a refund.
But, nevertheless, it's good to see you guys take support seriously. 
Duke |
Now doubt there is a difference in the type of support you giving and the issues that will come up. I will say though that I believe our personalized hosting support is one of the key things that has kept our turnover to a minimum.
Glad to hear that you took a stand and are handling your own support now. What difference did this make in your cb %?