Be nice if they said what kind of ID's, and did they doubt them. But they didnt, so I'm going to infer from that that there was no disputing the ID's and that everything about them matched records perfectly. They simply weren't budging on procedure despite all of that, in which case the bank may technically be correct, but procedures should be reviewed. It's gotta be extremely rare, so they can afford to give this guy a free toaster or something.
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43-922-863 Shut up and play your guitar.
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