Quote:
Originally Posted by Michael O
We have received multiple complaints against your account and then your account is terminated.
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I think it would be tremendously useful for Epassporte to be publicly forthcoming with their policies and procedures related to complaints. What is the complaint filing, investigation and resolution process. If accounts are terminated based simply on a complaint, then the system is certainly open to abuse by disgruntled persons. If there is an actual formalized investigation process, then this needs to be disclosed publicly, and the results of any investigation need to be disclosed to both the complainant and the account holder who should be provided with the opportunity to offer an explanation/defence.
Having a single employee of Epassporte operate, in secret, as police, prosecutor, judge and jury, is something that should be of grave concern to anyone who uses the service.