Quote:
Originally Posted by drriley
I think it would be tremendously useful for Epassporte to be publicly forthcoming with their policies and procedures related to complaints. What is the complaint filing, investigation and resolution process. If accounts are terminated based simply on a complaint, then the system is certainly open to abuse by disgruntled persons. If there is an actual formalized investigation process, then this needs to be disclosed publicly, and the results of any investigation need to be disclosed to both the complainant and the account holder who should be provided with the opportunity to offer an explanation/defence.
Having a single employee of Epassporte operate, in secret, as police, prosecutor, judge and jury, is something that should be of grave concern to anyone who uses the service.
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we don't terminate account based on one comlpaint and when we receive a complaint we look into it and of cause the person complaining have to have sent funds to the person they are complaining about but if we see a pattern we will terminate an account.
What do you want us to do?
If we don't terminate accounts after receiving multiple complaints then we are at fault and when we terminate accounts after multiple we are also at fault!