[20:45] AaronM: Helllo.
EMAIL ADDRESS EDITED
Thousands of my emails have vanished over the last 2 hours.
[20:46] NOC: Hello
[20:46] AaronM: Hi. Any idea what happened to my inbox emails?
[20:46] NOC: do you have a ticket open for this issue?
[20:46] AaronM: And can they be recovered?
[20:46] AaronM: Not yet. Just noticed it.
[20:46] NOC: I would recommend resetting your password
[20:47] NOC: unless you have backups they cannot be recovered
[20:47] NOC: what server is this on?
[20:47] AaronM: Ticket submitted
[20:48] AaronM: SERVER NAME EDITED
[20:48] AaronM: As far as I know, there is a backup on that server.
[20:49] NOC: This is a virtual server, I'll have to look into that
[20:49] AaronM: Yes, I know.
[20:50] AaronM: We had a minor issue on another server awhile back and I was told that all my stuff had back ups now.
[20:50] NOC: how do you access your email on this server?
[20:50] AaronM: browser based
[20:51] NOC: what is the password?
[20:51] AaronM: PASSWORD EDITED
[20:51] NOC: I would advise you reset the password
[20:52] AaronM: Has it been accessed another way?
[20:52] NOC: We are looking into it
[20:52] AaronM: And should I submit another ticket for the pass or can you assist?
[20:52] NOC: We can reset it
[20:52] AaronM: NEW PASSWORD EDITED please
[20:53] AaronM: Are you able to tell if it was access by other means?
[20:53] NOC: it will have to be a randomly generated password
[20:53] AaronM: Why?
[20:54] NOC: we are looking into the issue and will let you know. It is more secure to have a randomly generated password.
[20:56] AaronM: I've never had a password issue before. Random passwords mean more support tickets when I can't remember WTF the password is.
[20:56] NOC: we seem to have a backup of it.
[20:56] AaronM: outstanding.
[20:57] NOC: If you give us a more secure password we can use that
[20:57] AaronM: ok
[20:57] AaronM: one moment please.
[20:58] AaronM: NEW NEW PASSWORD EDITED
[20:58] NOC: excellent
[20:59] NOC: I just reset it for you, checking the backup now
[21:03] NOC: it should be restored now
[21:04] AaronM: Checking
[21:04] AaronM: You rock.
Thank you.
19 minutes from initial contact to recovery of a lot of very important emails. Still not sure how they vanished but to have them back that fast makes me very happy.
Need a quality hosting company? Contact
www.ISPrime.com