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I moved 100% of my GoDaddy-hosted domains to Moniker 2 years ago and I have no reason to be unhappy.
That said, I encountered one of the outsourced reps myself a short while back when Moniker was having an outage of some sort. Called to find out if the problem was them or me, I could barely understand the rep (and I'm good with accents), and what I could understand didn't really give me the feeling that the rep knew anything about domains or DNS. Just feedback, I can understand how this would piss some people off. Luckily it wasn't any sort of emergency situation for me.
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Donovan Trent
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