For the record....
- Problems have been resolved - Thank you Bari.
- I did and do have a real problem with the outsourced phone people that have NO clue how to resolve a problem - and what makes it even worse is when you ask for a manager or a way to contact the 'mother ship' that they refuse and have NO way todo so.
- Lastly - dealing with outsource phone people at the same time as being seriously sleep deprived is probably not a good combination
