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You know what KrisH, that's precisely it.
It's never an admission on their behalf that they fucked up.
The host in case 1 for example, sent me a mindless reply about the server or my account may have been compromised, and suggested I scan my PC for Malware LMFAO.
They didn't even cross check to see if they'd done anything dodgy to my account first. I knew full well it was an issue on their side.
I know what you're saying RK, but if a host of any size / paid however much, doesn't monitor their servers properly (how is a consumer supposed to know these things prior to signing up?), and you have to find out yourself the hard way, then what can you do?
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