Quote:
Originally Posted by Robbie
Everything I'm answering about paysite business comes from what I have personally experienced with Claudia-Marie.Com
Question1:
Culture, language, and billing: I'm going to assume that is a billing question completely. That's an easy one for me to answer. I have Local Billing in the cascade, and they show a translated join page and preferred billing option for just about every location in the world. I can theoretically bill an Ayatollah in Iran after he is done preaching against the evil Western world and heads back to his room for the evening.
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Ok, let's, as a Dutch surfer, enter your website and give some feedback on the experience to see what can still be improved.
I clicked and opened 2 tabs from your main site.
1) (VOD)
http://claudia-marie.com/vod/index.html?nats=MDo3NToxMA
2) (Instant Access)
http://join.claudia-marie.com/signup...3NToxMA&step=2
1)
First I click on "buy tokens" on the VOD part.
http://join.claudia-marie.com/signup...3NToxMA&step=2
What I see as a Dutch consumer is an English language page with billing in USD$ and the country pre-selection set at USA. The design is not the same as the rest of the pages when I click around to get more info.
So my feedback would be; Why not make it in the Dutch language, offer Euro currency and pre select my country where I am from.
Also when on:
http://claudia-marie.com/vod/index.html?nats=MDo3NToxMA
and I click
http://claudia-marie.com/tour/08/050...on/player.html and then click on "back to the main page" I go to
http://claudia-marie.com/tour/index.html which was not where I came from. And if I click "continue tour"
http://claudia-marie.com/tour/index002.html? results in a page not found.
2)
I goto the "Instant access" part on
http://join.claudia-marie.com/signup...3NToxMA&step=2
First thing I see again is the english language with USA pre selected with USD$ currency.
What is most surprising is that I can choose between Creditcards and checks. Checks are not used in Holland (0%) and creditcard is around 20% maybe. So most Dutch people would expect direct debit (Ideal it's called in Holland) which is one of the most popular payment methods or premium phonelines at Euro 0,80 per minute (also one of the top 2 payment ways locally).
"Instant access" suggest surfers to pay like I mentioned above (seen from a local view point) and I don't understand why I have to give all my information, create user/pass and click on a button called "Join now" (which suggest a from of membership instead of instant access and pay anonymously). I happen to know that from the Euro 0,80 per minute you can bill consumers in Holland (which is incl. 19% VAT) you can get a pay-out starting from Euro 0,52 (ex VAT) and more with volume. (
www.dialxs.com offers above payment methods by the way)
Like I said. No critisism, just feedback that might improve your local marketing and get those conversions up and local billing payouts even higher!