|
You can fight it, often that requires you to put the full amount in an escrow account though. Really sucks on big fuck ups.
Would not be hard to arrange for the amount to be spread out over a period of time. Especially since it is a surprise bill and allthough not your fault, if you used it you need to pay for it (most terms work that way).
I just know to not get hostile on the phone. Work your way up the chain of supervisors and managers. You will find a partial resolution you can live with that way - at least until they can monitor your usage better to see what was up. I know most utility companies do keep records on such things as the high and low temps of each day, etc. Helps them plan as well. Same records can help figure this all out.
|