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All in all a good concept once you make it through all the verifications, but I will say one thing; I speak 3 languages and consider my ability to comprehend accents better than most. However .. during a 15 minute convo. with rep. from India, I was not only completely lost by the dialect of English being spoken, I couldn't hear a dang thing .. it sounded like the phone receiver was being run through some gravel. I asked the rep. to please speak up many times but she just kept repeating it in the exact same tone and volume. Just my experience -
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