Quote:
Originally Posted by TidalWave
What is the ticket for though?
|
This customer wanted to get an ETA on a move of more sites from another web host to his managed MojoHost box.
Quote:
Originally Posted by sandman!
some scripts / sites take awile to move.
|
This wasn't an actual request for action, it was a question prior to making a request.
Quote:
Originally Posted by pimp3611
I realize that. The ticket was simply a QUESTION about moving some stuff.
|
I apologize that our answer was not timely. With 4 full time systems administrators on shift at the time the request was logged, this was especially inexcusable. I could have answered the ticket myself and I'm not the same kind of smart as our support team members. LOL
Pimp3611, as you discussed with Jim earlier, we can absolutely exceed expectations on your time frame.
Quote:
Originally Posted by area51
that is called low priority moron.
|
Every question and support request is important. We deliver exceptional support to all clients, regardless of priority or spend. Our customer is #1, definitely not a moron. Our response did not meet my level of expectation.
Quote:
Originally Posted by Paper_Amar
drop them an icq/phone call... those guys are uber quick
|
Quote:
Originally Posted by Sosa
Mojohost has always been quick for me. Give em a call or icq message.
|
Quote:
Originally Posted by VIPimp
They are always really quick, great support  |
Quote:
Originally Posted by RuthB
I love Mojohost support, they always take care of my needs really fast |
Thank you everyone for the kind words and pimp3611 for being satisfied enough to entrust even more of your business to MojoHost since your initial move a few months back. I am excited that in this instance we are also able to generate yet another direct savings.
For the benefit of everyone reading this thread, live systems administrators are *always* available by phone. We encourage phone calls, they are an easy way to alleviate concerns anytime 24-7-365. Our team rotates through ICQ so that at any given time there is always 1 member available for chat by this method. For the purposes of tracking, training and accountability across our larger staff, most requests should be logged in a ticket (and emergencies set to status '1').
Sincerely,
Brad Mitchell