Nothing is ever really the same even if you think it is.
I can say, own a site and watch the real indicators every day and track them. Indicators that really matter. Your denial letters, your refund letters, your new sales, etc. Rarely will you see a huge climb in like denial letters when people are bitching. Track the stats for a couple years and you will see the ebb and flows of it all. Rarely will you see what people are bitching about.
I really think the majority that bitch most often watch their stats to much day to day and not over periods of time.
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