Quote:
Originally posted by Armed & Hammered
Paypal has never been anything but helpful on the phone. I wish all of these online payment companies had phone support that is as helpful as paypal.
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Wish I could say the same. When they suspended two of my accounts with considerable dollars in them, the guy that called and left me a message couldn't be bothered to call me back.
So then when I called in to customer service, the girl that answered not only refused to try and help me figure out who the guy was that called me (he had a popular name), but also could not tell me anything beyond what the web site said no matter how I phrased it...
Then when I faxed in what they asked for, they wanted me to fax more. This finally culminated in their reviewer being unable to see that my name on my id and my name on my bank accounts were identical... so they told me I was using someone else's bank account and I needed to get written permission from them to do so.
When I called back the next csr couldn't figure out who to transfer me to in order to work on that problem.
Luckily there are more ways than one to skin a cat, and when I finally did speak to someone at the top, they were quite aggravated with the process I'd gone thru, which was all documented.