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GlobalCorp · 11-16-2009, 06:58 PM

I am going to remind you why we (the affiliate) need support in a professional, timely, and non-biased manner, since 98.69% of you hold support responses 6th, 7th, or 8th on your priority list, when it should be first and foremost.

Remember: We are selling your product out here in this war zone and sometimes the battlefield gets so bloody that we need to call for backup (ICQ messages, emails, program support). Imagine if the soldier on the ground called for air support/extra ammo but no one responded. Well, that's what we need out here sometimes, extra ammo to get those sales. Have some common courtesy and some common sense by at least responding to affiliates with a 'fuck you' opposed to no contact whatsoever. This way the affiliate knows whether to entertain other options instead of wasting a week waiting for an answer.

I understand that sponsors/program owners have a thing for 'weekends' but remember that we (the affiliate) do not generally take weekends off. Imagine if we were all to just turn off our machines, turn off our servers, and drop our websites for the weekends too ..

Make support your priority and stop being cowardly when it comes to awkward questions. If you have no ill intentions there should be no reason you cannot respond (or hire someone to respond) at all times.

A common mistake a sponsor/program can make is thinking it is in a more powerful position than the affiliate just because it happens to be the half that cuts the check in this equation, but some may argue that it is us who pays you. Either way we are in this together so make it your 2010 New Years resolution to offer better support.

Content is irrelevant, I can sell anything with proper support.

11-16-2009, 06:58 PM
GlobalCorp Confirmed User Industry Role: Join Date: Mar 2009 Posts: 830	Lazy Sponsors/Program Reps. [Step Inside] I am going to remind you why we (the affiliate) need support in a professional, timely, and non-biased manner, since 98.69% of you hold support responses 6th, 7th, or 8th on your priority list, when it should be first and foremost. Remember: We are selling your product out here in this war zone and sometimes the battlefield gets so bloody that we need to call for backup (ICQ messages, emails, program support). Imagine if the soldier on the ground called for air support/extra ammo but no one responded. Well, that's what we need out here sometimes, extra ammo to get those sales. Have some common courtesy and some common sense by at least responding to affiliates with a 'fuck you' opposed to no contact whatsoever. This way the affiliate knows whether to entertain other options instead of wasting a week waiting for an answer. I understand that sponsors/program owners have a thing for 'weekends' but remember that we (the affiliate) do not generally take weekends off. Imagine if we were all to just turn off our machines, turn off our servers, and drop our websites for the weekends too .. Make support your priority and stop being cowardly when it comes to awkward questions. If you have no ill intentions there should be no reason you cannot respond (or hire someone to respond) at all times. A common mistake a sponsor/program can make is thinking it is in a more powerful position than the affiliate just because it happens to be the half that cuts the check in this equation, but some may argue that it is us who pays you. Either way we are in this together so make it your 2010 New Years resolution to offer better support. Content is irrelevant, I can sell anything with proper support. Last edited by GlobalCorp; 11-16-2009 at 06:59 PM..