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Mediaguy, I hear what you are saying, but the reason I feel cheated is because I bought a license for a chat system that was better than others, but after you upgraded it, the quality went down to below standard. Just compare your feed with any other cam site, and you either will not be able to tell the difference or will see that it's much worse. It's classic bait and switch, I pay for a lease of what looks like Bentley and a year later you force me to take a Kia and then refuse to give me my money back, it just doesn't work that way.
It's like I pay above market rates for a SaS video streaming package that looks like it's HD, and then a year later instead of it being improved, it gets a lot worst, with no improvements in sight. That's what made me start looking elsewhere, not fraud issues, etc.. As for fraud, you have all control of the backend checkout process, so I have a 0 chance to prevent it. The entire time I was under a false impression that your fraud detection system worked (after all I paid $35 or something like that for it each month), but instead I ended up eating thousands of dollars in fraudulent charges even a child could pick out, yet your system let them through. I rememer this one in particular, there was a guy named Mohammed something using a credit card of a James something, come on! Your system set us up for failure from day one, we had 0 chance!
I remember talking to Mark about this, and he was surprised when I told him we paid our models anyway even though the charges ended up being fraudulent. He told me they never pay models for fraudulent charges (this is another example of how they treat people). I don't know about you, but I don't think I should punish my models who did their jobs chatting, and they deserve to get paid for their time. It was you guys that failed at detecting the fraud, not the models, especially if it was so easy to catch even with a naked eye. If I was given a chance to implement my own fraud controls, I would gladly have done it, but there is no way to do that when you control everything on the front and back end.
With all of the above said, I would think you guys would appreciate a loyal customer and just accomodate me on changing my domain name, but instead you withhold all my money and recruit my models. Oh one other joke everyone, Mark told me he would change my domain for a one time fee of $1,600 hahahahaha! Shame is the only word that can describe this...
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