Quote:
Originally Posted by pornsitenewbie
Mediaguy, I hear what you are saying, but the reason I feel cheated is because I bought a license for a chat system that was better than others, but after you upgraded it, the quality went down to below standard. Just compare your feed with any other cam site, and you either will not be able to tell the difference or will see that it's much worse. It's classic bait and switch, I pay for a lease of what looks like Bentley and a year later you force me to take a Kia and then refuse to give me my money back, it just doesn't work that way.
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PornSiteNewbie: You are making a mistake. If the video quality is lower, it is because your chat model did not select the proper image quality. Please see the screenshot below:
The default setting is a standard 320x240 at 15 frames per second with moderate compression settings. All your girls need to do is to select a higher setting and they will have better video. As long as they did not exceed their own bandwidth limitations they can provide spectacular quality video. These instructions were posted in the NEWS area as well as directly on our website. Our own studios broadcast in Wide Screen and at much higher quality simply by changing this setting.
Don't blame us or accuse of of "bait and switch" just because you didn't read any of our news items or even the links to the instruction on how to use our software.
Quote:
Originally Posted by pornsitenewbie
As for fraud, you have all control of the backend checkout process, so I have a 0 chance to prevent it. The entire time I was under a false impression that your fraud detection system worked (after all I paid $35 or something like that for it each month), but instead I ended up eating thousands of dollars in fraudulent charges even a child could pick out, yet your system let them through.
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No, again Leon, you have made a big mistake here too. When you are the victim of fraud, you have not "gained" money, but you do not have to lose any money either. LiveCamNetwork gives you the choice to payout to your chat models in the event of fraud, or not! For example, you can be the nice guy boss and payout to your chat models (after all, they did the work and fraud should not be their fault), or, you can be the All-Business boss and say Sorry, Fraud is Fraud, is fraud.
Please look at thie screenshot:
As you can see, you have a "Debit Fraud?" icon beside each chat model in the Performer Payout area (yes there is a check "all" button too). And if you at the rest of the yellow arrows, you will see that the accounting system takes fraud into account so that every single penny is always accounted for, even when you are ripped off.
If you're still looking, you may also notice a "Holdback and Holdback return". This is a function that lets you hold back a percentage of the money you owe to your models, and pay them 6 months later when you receive your own Holdback!. (Where have you heard this before? Wait I know! From CCBill (and ALL other billing companies).
I make no secret whatsoever that I love the way CCBill does business and we have modeled LiveCamNetwork's accounting and policies after them. (Don't sue me, CCBill!)
Quote:
Originally Posted by pornsitenewbie
I remember talking to Mark about this, and he was surprised when I told him we paid our models anyway even though the charges ended up being fraudulent. He told me they never pay models for fraudulent charges (this is another example of how they treat people). I don't know about you, but I don't think I should punish my models who did their jobs chatting, and they deserve to get paid for their time.
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You are 100% right about that. We do not payout to our chat models in the event of fraud. (The screenshot above is from our own payout system). We do not Not payout to them to treat them badly. I do it simply because it is my personal choice as to how I run my business.
I know that not everyone agrees with this, which is exactly why Leon, we wrote this CHOICE into our software. You have the choice to payout to your chat models on fraud, or not.
I will tell you something Leon: We used to payout to our chat models, and our fraud used to be out of control. Guess what? As soon as we made it very public that chat models are NEVER paid out on fraud, 99% of our fraud disapeared. How about that? One month we were facing $30,000 in fraud, and then suddenly, all gone! Problem solved.
You did not need to take my advice on any of this, Leon. My advice to you came from my own experience. You were always free to run your business any way that you wanted to, but when the way you run business puts my own business at risk, I have to step in.
Quote:
Originally Posted by pornsitenewbie
With all of the above said, I would think you guys would appreciate a loyal customer and just accomodate me on changing my domain name, but instead you withhold all my money and recruit my models. Oh one other joke everyone, Mark told me he would change my domain for a one time fee of $1,600 hahahahaha! Shame is the only word that can describe this...
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Here is the other big mistake you made. You wanted to "change your domain name". This was my point all along. You can not change your domain name "just like that' because your domain name is your account. It is how your customers find you, how your chat models log in, and how CCBill processes for you.
Here is what "changing your domain name" means:
Installation of a new LiveCamNetwork license.
Creation of new accounts on our servers
Creation of new CCBill account or sub account.
Installation of the CCBill post-back scripts and other software.
Testing, testing, and more testing.
Installation of Template
Website design and graphics (if requested), or tech support for your webmaster to do it.
A new Terms of Service agreement for the new domain.
Transfer all all performer accounts to the new site
Transfer of all user accounts to the new site.
Emails to all of the above with instructions (and reason I hope).
To do all of the above would have taken at least 4 days to complete.
Pardon me sir, if we dare to charge you for work that you ask us to do for you.