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robwod · 11-18-2009, 11:24 PM

Nice offer, and one worth considering. But a 15 month commitment for a company with whom I have no first hand experience is probably a dealbreaker for me.

Quite frankly, I think if you were so confident in your services, you would not need to lock people into long term commitments upfront. If it's so great, then the service alone would make people want to not bail for a competitor, you know?

That said, I do have a couple of questions. Are customers provided with ssh access to do their own script installs, compiles, adding php modules, or stuff like zend, if we need it? Can we employ our own server admin, such as webmin? Or do we have to file support tickets for every little thing versus having the ability to do it ourselves?

Thanks, and good kluck.

11-18-2009, 11:24 PM
robwod Confirmed User Industry Role: Join Date: Nov 2005 Posts: 2,539	Nice offer, and one worth considering. But a 15 month commitment for a company with whom I have no first hand experience is probably a dealbreaker for me. Quite frankly, I think if you were so confident in your services, you would not need to lock people into long term commitments upfront. If it's so great, then the service alone would make people want to not bail for a competitor, you know? That said, I do have a couple of questions. Are customers provided with ssh access to do their own script installs, compiles, adding php modules, or stuff like zend, if we need it? Can we employ our own server admin, such as webmin? Or do we have to file support tickets for every little thing versus having the ability to do it ourselves? Thanks, and good kluck.