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Originally Posted by robwod
Nice offer, and one worth considering. But a 15 month commitment for a company with whom I have no first hand experience is probably a dealbreaker for me.
Quite frankly, I think if you were so confident in your services, you would not need to lock people into long term commitments upfront. If it's so great, then the service alone would make people want to not bail for a competitor, you know?
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Thanks for your comments but if you've read this entire thread, you've seen people raving about us, and we have never lost a customer due to service. As Tony said on page one "the agreement is really just our normal 12 month deal plus the 3 promo months (since for all intents and purposes they are free anyway). Very few customers actually go all 12 months before we renegotiate with them anyway....either they are adding new hardware or changing hardware or they want a cheaper price for higher bandwidth or any number of reasons. The agreement does nothing but make the lawyers and bankers happy anyway ;)"
I can add to that and state that in 12 years of running NationalNet, we have never enforced a contract.
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That said, I do have a couple of questions. Are customers provided with ssh access to do their own script installs, compiles, adding php modules, or stuff like zend, if we need it? Can we employ our own server admin, such as webmin? Or do we have to file support tickets for every little thing versus having the ability to do it ourselves?
Thanks, and good kluck.
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We do offer ssh access for those customers that want it, and we also offer dedicated servers with Cpanel, however for our fully managed servers, while we will allow a customer to have regular user ssh access, we do not offer any panels with the fully-managed servers. Once a customer sees how fast we are, the lack of a panel becomes a non-issue
-- Bill