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"Do you hassle your $29.95/mo ISP for thousands of dollars in compensation when they go down for a couple of hours?" Rowan, yes i do, but that's a different issue.
It's not right for customers to pay lots of money monthly and not get what they paid for. I definitely think a partial reimbursement is not unreasonable for ALL their clients.
Everyone here including Natnet is losing money.... it's a question of how much is lost?
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