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Originally Posted by AmeliaG
If you want some real feedback, I'm a current NiftyStats user and a former longtime StatsRemote user, so here you go:
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Thank you!
Quote:
Originally Posted by AmeliaG
In terms of features, I love love love the thing in NiftyStats where you can see which of your CCBill programs are getting your traffic and which are making money and how that breaks out into new joins versus rebills. NiftyStats breaks this out better than CCBill and would be worth using for this feature alone.
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We've had this feature for many years... right click on CCBill -> Show Breakdown
Quote:
Originally Posted by AmeliaG
SilverCash bought me my first StatsRemote subscription for, ya know, sending them joins. I decided to keep paying for it, for a pretty long time afterward. I found it especially useful for sort of orphan programs I only promote occasionally. SilverCash also bought me a Starbucks card and I still enjoy coffee too.
I was really turned off when there was a pretty huge error in the way EpochStats was being reported in StatsRemote and I felt like, although your support had been quality in the past, you all were just kinda like, "so what, the Epoch system is weird" like it was totally out of your hands whether your software was reporting stats correctly and maybe I should have logged into the biller site more frequently -- even though reporting correct aggregated stats is the only function of your software. Obviously, I could have logged into Epoch and seen the report was wrong, which I eventually did, but the whole point of your product is not having to log into every individual site to get stats.
An apology for the inconvenience which sounded genuine and some minimal free subscription time and you would have most likely kept me as a customer.
In StatsRemote's defense, NiftyStats can't always download what it should and just doesn't support the merchant side of EpochStats period. NiftyStats also could have better support when a user reports an issue, but I don't expect the same customer service from a free product as from a paid subscription. NiftyStats couldn't make it up to me with a free subscription period because they are already free.
In a perfect world, I would use both NiftyStats and StatsRemote, but we don't live in a perfect world. In the final analysis, the customer service is fairly equivalent and I would rather have no stats than egregiously wrong stats.
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I just checked the history of your conversation with our support and also the Epoch history in our admin. Epoch made several changes during that time and we always tried to fix it for the next update. It happened twice that we fixed it and they made more changes shortly after we released our update. It took a few weeks until things stabilized and we could finally fix it. Since that time we haven't received a single error report anymore.
This is the problem with a software like StatsRemote. If a company changes their stats over a period of several weeks, it's quite hard for us to make it work right away. I'm very sorry that you were disappointed with our support but I couldn't find anything like "so what, the Epoch system is weird" in the conversation. We told you that they were still making changes and that this is not something we can control.
BTW you have mail