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The speed of my response is become I'm sitting here working on a Saturday night and refreshing this thread about once a minute or so because I can see that you're online too.
So again, why is this a BS response? All I am saying is that at the time, it was expensive for us to support clients who were hosted on other servers.
For example: If a customer would complain about poor speed, we could log in to check things out. If the problem was with our software, then we could fix it of course as per our service level agreement. However if the problem was due to a slow server, congested router, or other things at the operating system level for example, we had to ask our customer to call his hosting provider for support as some things were simply not fixable by us, or were beyond the scope of our service agreement with our customers (and instead were under the agreement of that hosting company). Many customers did not like this, or understand why we would only support our software and nothing else.
Our current system has dependencies such as Redhat Enterprise 5x, MySQL, and Wowsa. If our customers wanted to host this with their own ISP's, they would also be responsible for the licensing which that hosting provider may charge them for (or perhaps they would have to buy direct). This by itself may may it more complex for some customers (especially newbies) to manage.
I hope this better answers your question.
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