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Sorry, I didn't think I was being bitchy. (In fact, I'm in a great mood! This thread has generated lots of new contacts lately..)
Alot of us here have servers all over the place and are used to managing them via Cpanel, Telnet, whatever. "Newbies" can be new to adult, and can also be new to this as well.
When a customer is trying to run his website, the only thing he should be concentrating on, is that. Hosting, Operating Envrionments, server dependencies, routers etc, should not be his concern.
By hosting our customer's licenses for them, we make ourselves 100% responsible for our software AND the quality of service. We own all of our own servers and do all of the maintenance on them. So as an example, if a client calls to complain about an issue, we can fix it regardless of whether or not its a software bug, or a server / hosting / switching / routing issue. This guarantees all problems are fixed very quickly, without the customer having to call multiple providers.
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