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This same thing just happened to me a couple of weeks ago. I was bidding on long tail keywords, with the sites name in it. They argued it was in their TOS that I couldn't bid on their exact name, well I wasn't really, there were several words around it and it was set to exact match. They argued with me, paid me and told me not to do it again.
So I now sent that exact traffic somewhere else. That's 5 sales a day from one key phrase, someone else is now getting. It doesn't take a rocket scientist to figure out they screwed up!
Why is it so hard for programs to understand how this game works! I really think they have no clue about how ppl search!
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"There is no rest for the wicked... and porn purveyors!
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