I have hosted all my sites at Vault Networks for the last year and had no problems with them. To cut a long story short I told them that I wanted to upgrade my server to fully utilize server side encoding which I will be using on ElevatedX very soon.
After 48 hours they failed to reply to my upgrade request and so I have taken my business to Webair who are setting my up with a nice new quad core box as I type.
I sent a fax to Vault networks on 2nd December cancelling my hosting services and then submitted a ticket with similar information.
However, I receive a message back saying that as a full months notice wasn't given they intend to charge me $194 for an extra month on a server I won't be using!
I have replied suggesting that I was in fact 1 day over their 30 day cancellation policy and asked them to kindly reconsider their petty decision.
Are they taking the piss?
Is their any International department of fair trading to take this up with?
At the moment I just feel like dropping a huge pile of shit on their data centre!!! Well maybe not just yet as my transfer over to Webair is still in progress!
Needless to say I'm not a happy chappy at the moment so just venting some steam!
