Fyi, if you ever want someone on ICQ you can go to
http://www.mojohost.com/login.html
Guys rotate through ICQ availability so at all times there will be 1 or more system administrators showing online. For the sake of sanity, we limit to 1 person on ICQ at all times regardless of how many people are on shift. Alternatively, anyone can call in and press 1 to speak with support anytime 24-7.
Brad