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Originally Posted by NetBilling
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We often receive and develop feature requests and other ideas from our merchants. However, some post on here and other boards as well. I am mentioning this to ask if there is anything we are not providing that you would like to see in our system.
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Your input is very valuable and welcome.
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I?m a user of your services. One thing I would like to see is a notes area where the webmaster may leave information or comments for the call center staff. For example:
(1) Webmaster is doing a server move/upgrade and intermittent outage or site errors may occur.
(2) Handling login issues possibly due to site security.
Basically, when a customer calls in, the call center will check the site notes for exceptions to better serve the customer.
I do like the individual customer comments area that you have now. Keep up the good work.