Quote:
Originally Posted by NemesisEnforcer
I?m a user of your services. One thing I would like to see is a notes area where the webmaster may leave information or comments for the call center staff. For example:
(1) Webmaster is doing a server move/upgrade and intermittent outage or site errors may occur.
(2) Handling login issues possibly due to site security.
Basically, when a customer calls in, the call center will check the site notes for exceptions to better serve the customer.
I do like the individual customer comments area that you have now. Keep up the good work.
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Great idea. I would also like to see a foreign language option for overseas clients. You know click a flag and join in your own language.
I have been with Netbilling probaly since about 98 and I must say they are reliable and great at what they do.