Quote:
Originally Posted by NetBilling
Hi All,
While we have experienced tremendous growth since our inception in 1998, the past few years have been especially good for us. We have never been a 3rd party processor and have always stuck what we do best... Payment Gateway and 24/7 Call Center Services.
We often receive and develop feature requests and other ideas from our merchants. However, some post on here and other boards as well. I am mentioning this to ask if there is anything we are not providing that you would like to see in our system.
On the flip side, I am reaching out to those here who are not processing with us to ask why and to see what we can do to earn your business and help you make more money, whether you are selling a service or products.
Your input is very valuable and welcome.
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The only reason I'm not processing with you have have not been over the last 8 years, is because of the having to obtain my own merchant account. Your processing seems to only be for those that do 20k a month or more in sales on the account. In my hay-day the highest I was doing was 19k a month and therefore did not qualify. Ask Kathy about it, it was for never a lack of trying to process with you. At one point we even had sent you 2500 bucks to get a merchant account up and running only to have the rules change on us and the money returned.
Actually it's kind of sad considering my highest chargeback ratio I have ever had in 10 years is .5% (Yes that's a POINT 5) and I would have thought any processor would have loved to have had that to help them balance out some of the other crappier sites out there...
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