Quote:
Originally Posted by NemesisEnforcer
I?m a user of your services. One thing I would like to see is a notes area where the webmaster may leave information or comments for the call center staff. For example:
(1) Webmaster is doing a server move/upgrade and intermittent outage or site errors may occur.
(2) Handling login issues possibly due to site security.
Basically, when a customer calls in, the call center will check the site notes for exceptions to better serve the customer.
I do like the individual customer comments area that you have now. Keep up the good work.
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That is an excellent idea. I will speak to our development team about a way to implement something like this. I know we do this now but the posts are typically from you to management and then we post it on our staff site.
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Mitch Farber
CEO - NETbilling, Inc.
Email / Phone: 888-357-8166 / 661-252-2456
Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!