Quote:
Originally Posted by Robbie
It'd be nice if Mitch came back to his thread and answered the questions he asked us to pose. lol
The way it looks to me...the chargeback has already happened by the time I see it. So it kinda has me confused on how to fight it.
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You have 10 days from the time that you're notified of the chargeback to provide a response.
I've created a form that I use as a response. I fill in all the customer's details including name, address, card number, AVS, IP address plus the associated MaxMind data, my comments, etc. This is passed back to the customer, by the bank, for a response. When the customer sees that you know that he accessed the site from home or work, they will think carefully about fighting back.
Do you check the "exception code"? Sometimes it's a request to identify the transaction and if you don't respond it remains a chargeback.