Originally Posted by EvilFubAr

I too would like a way to fight charge backs with the customer usage we collect.


The biggest issue I have feature wise is when I am looking up a transaction, there is no way to automatically bring up the cross sell transaction that goes with it. It would probably help system wide for all your clients that if a customer has 2 memberships and someone is performing any type of customer service that all transactions show up when you do a search. Sometimes there is a "view related" button on a member, but that only shows the rebills and not the cross sells.

I should be able to type in a card number, customer name, or transaction ID and be shown with 2 results. Main transaction then a new row with the cross sale transaction. I know they should be related somehow in your system already.

I know paycom does it that way and its very helpful. You cant ever forget to cancel/service both transactions there.