Quote:
Originally Posted by LeRoy
Awizz support sucks ass IMO
Sent in a ticket and the response was "Let us know when you have a real problem" lol
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Mr. LeRoy doesn't want to make things clearer as I asked, NP - I found this ticket by the quote since it were the only such answer during a years.
I'll skip all essential details to keep the professional ethics, but am forced to answer to the idle charge in any case.
So, to the ticket:
Question: [blah-blah]. Can this be done? (the question about nothing, no details, no problems. Just a general question)
Responded in 6 minutes (5:12 pm/5:18 pm).
Answer: Yes, it can be done.
Mr. LeRoy is asking again and in 7 minutes (7:23 pm/7:30 am) gets response to next general question and then (only then!) he is kindly asked to use support tickets when he have real support cases, i.e. any kind of problems with the script. Why so? The support board is especially for all general questions, not the support tickets.
The fact: Mr. LeRoy's question were never answered just "Let us know when you have a real problem" - as he tried to interpret here.
Besides this case, Mr. LeRoy for some reasons forgot that he filled a couple of other tickets before and after this one - and all of em were responded in all details, and all his problems were solved (although they were caused just by unattention, browser cache, billing's relations etc - and never by aWIZ script). So he knows perfectly that any substantial question gets fast and substantial answer in aWIZ support.
However that's all probably should be considered as a criminally bad, slow or boorish support
Quote:
Originally Posted by LeRoy
Deleted it all and put up WP CMS.
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I just clicked the script link at the Mr. LeRoy's ticket - and of course the script is on the place.
One wise man said: the worse lie is a bit mutilated truth.