Now, I would not normally post in other product's threads, congratulations to
dpapa for his decision. But I just could not let those accusations thrown on MAS and Mansion Productions without an answer.
Quote:
Originally Posted by Gerco
...a ticket I had put in and PAID 500 bucks to do AFTER waiting for over 3 months to get it done. (It was a server move within the same hosting company, just a newer faster box and an edit to the members area layout which could only be done by Ross)
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If necessary, we can provide proof that this was not a simple server move. Many settings had been changed or screwed up, and it took multiple hours of the Mansion support team to fix. It has never been a secret that the assistance for a server move is a paid service. A work order for members area layout changes is also subject to additional charges if the customer does not choose to do it in-house following instructions and documentation. The delay in service must have been caused by a delay in getting the funds for these and other services completed by Mansion.
Quote:
Originally Posted by Gerco
See, I had paid Ross (Mansion) extra back in the beginning to setup my members area so I could sort it via the different models we shot with. (I believe this may be able to be done in newer versions but not sure)
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Yes, it can be done out-of-the-box in versions since 2005. Your last version upgrade is from April 2007. I have email to track that we helped you to your specifications with this.
Quote:
Originally Posted by Gerco
They also did the design work inside the members area, and I don't have any of the design originals so I can't even edit it.) But, no designers seem to know how to design for MAS.
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I can find in emails/ticket history that you have requested and received the design sources for your affiliate system site (anotherprogram.com).
Have you ever asked for the sources of extremehole.com members area? I am sure they would have been sent to you if you had. Please do this, as we will send you your design.
Quote:
Originally Posted by Gerco
His (Ross) coding meant I could not just go in and do what I needed to to change the site. (the change was basically taking all the content and putting into one large video category. and to get the rotation working.)
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Many other MAS customers do this, as they have taken the time to read the documentation, ask questions, and learn how to manipulate the software themselves. Some customers do not have the technical skills or the time to bother with it or learn even simple things. In these cases the client usually hires 3rd party webmasters/developers to do the job or pays Mansion Productions additional support fees for such work. I don't see anything wrong with this.
Quote:
Originally Posted by Gerco
On that note, I have NEVER been able to run multiple sites. I tried once to setup a second site and wanted to use MAS as it's backend... even ROSS couldn't get it to work. (finally shelved it).
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Now that really sounds ridiculous.
If needed we can provide samples or put you in touch with people who are running 100s of sites within the same MAS installation, sharing completely or partially the same content. That has been a key feature for MAS from day one.
Quote:
Originally Posted by Gerco
When he finally did do it, it was not done right, (lost my actual video "page" where the video opened up in the player now it only pops up) enough to work so I just finally said screw it and let it go. In the ticket I literally laid it out step by step what I needed. I would post screen shots of the actual tickets and dates, but all I can access are my emails back and forth with them as my access to the ticket system seems to be out once again. (I just tried)
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I don't remember such an issue... If you do have these e-mail screen shots or record of these ticket numbers, I would like to look into it because I absolutely believe in providing superior support to our clients.
Regarding no access to the ticket system - there has always been a working link for "Lost password" which you can use to regain access.
Quote:
Originally Posted by Gerco
Recently, (this spring) I move again to Mojohost. They (Mansion) wanted 600 bucks to move the script over. Mojohost did if for free and I don't think it took them all of 10 minutes to make it work.
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The $600 fee is a standard fee that we apply towards all customers in such situations. Most of the time server/hosting moves do not go smoothly and may need hours and days of communication between Mansion, the customer and the new host, plus fixing lots of paths in files, templates and symlinks. The customer is always given a choice though; the same had been suggested to you when you asked:
We can waive this reinstall fee ONLY if you are certain that the new server is a complete mirror of the old one, with regards to paths of the document roots for MAS and the sites powered by MAS, and with regards to the software and php settings required by MAS. If this is the case we only need the ssh login and the IPs assigned to the domains on the new server to do a superficial test and advise if it is ok to switch the DNS or there is work to be done first.
Quote:
Originally Posted by Gerco
But, at this point I'm afraid to touch anything in there for fear it will completely take down my site. (Like adding the JWplayer so I can do Flash video in the members area) Sure, they have some instructions for how to do it on Mansions support site, but with the history of this script changing one fricken period could spell disaster.
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January this year you kindly asked for our services in the extremehole site redo and adding a streaminh H.264 option to all or part of your videos. But you never got back to us on this job after our reply, not even to say "no thank you".
Quote:
Originally Posted by Gerco
Mojohost has offered to help and try to get the jwplayer installed so I can use the wowza server I have, I'm still just scared it will somehow take down the script and my business will be shutdown. And, even if they did get it working, there is no instructions on of course how to use it, or how to upload video so the script could see it etc.. it would be a total hack job at best and do I really feel like running a 6 thousand dollar hack job? (LOL don't twist my words, Mojohost's work wouldn't be any sort of hack, just the instructions that I have seen supplied my mansion to do this.)
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I do not know how much more to emphasize that we've never refused support or advice to any current client. Even in cases when the client or their staff have made mistakes and caused a page to go down, Mansion support team has always been and will be here to react and fix it, no matter that it had not been caused by a malfunction of the software.
Cory, I really do not see any reason to continue a fight on the boards. If you have any issues with the CMS, or just want to say anything, you've always been welcome to use our emails and support system.