|
National Net Rocks
I have had 3 days of total frustration with my ISP (Road Runner-Time Warner Cable)
for whatever "technical" reason I could not get to my servers at NatNet thru my "Business Class" service with TW
I advanced through 3 layers of customer support at Road Runner, and each one said they had "no issues" yet I kept giving them traceroutes showing massive packet losses and non-connectivity issues. Got the usual "your router is defective, your modem is out-dated, etc.....)
Today (Sunday), I asked NatNet to inquire on my behalf......(i am just a little guy when it comes to bandwidth and hosting costs)
They spent over 5 hours trying to fix my problem, with roadrunner inoc and tech people (who kept denying anything was wrong)......problem was identified and solved, thanks to Brad at NatNet, I can finally reach my sites.
National Net went above and beyond the "call of duty" to help me, and i felt I should recognize this to the community. That is why I have hosted there since their inception.
__________________
nothing to promote
|