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CCBill $1000 chargeback on a $25 membership... anyone else?
So, I noticed I had a chargeback a few weeks ago... December 12 to be exact. My memberships sell for $24.88 each. The problem is, the chargeback was for $993.54. Immediately I think this guy's charged back the last few years of memberships. Wrong. He only signed up for one month.
So... I contact CCBill. They say they will fix it. My next check is $1000 less than it should be, so I call them again. They say they are looking into it still. Got another check this week... still missing that extra $1000. Call CCBill again, and they tell me this is a known problem with several accounts. Other than that, they say they can't help me and they upgraded it to the next level of support.
So... my question is, has anyone else had any mysterious $1000 chargebacks? And, can someone from CCBill other than a phone jockey kindly tell me what's going on and if I can expect to be reimbursed?
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