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CCBill has been in touch with me, and it looks like things are on the way to getting fixed. I am NOT here to bash CCBill, as they are the ONLY trusted 3rd party processor, in my opinion. My guess is their lower level techs just didn't pass the info along as I was told would happen (that's just a guess), even after a few phone calls.
As for contacting higher-ups in CCBill, I was told by the phone reps that they were already on it, level 2 support, or something like that. But, after a couple of weeks and no progress I decided to come here to see if anyone else was experiencing the same problems. I've never had any direct contact with Corvette or Paul, so I'm not sure what their titles are, and I don't even know who my sales rep is, because I haven't had to talk to him since we signed up in September 1999.
I'm sure this will be fixed soon, though. Will keep everyone up to date.
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