Quote:
Originally Posted by Slappin Fish
Listen to the guy above you, and he is being conservative, to do true 24/7 you would need 4 agents, because you have to take into account cover for sickness, holidays... your low call volume doesn't change that.
The other solution is for them to cross train existing staff, so agents answer your calls between other clients calls, but for $700 a month I don't think a single company will go through the scheduling and training nightmare it entails.
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Fine but for the $700/month I'd need them to do much more and be very good with English and with customers in general.