Quote:
Originally Posted by baycouples
I've tried one of the services and it turned out that their operators don't speak good enough English, have thick accents and can't follow a simple Q&A script. Can someone recommend a service that can accomplish that. I don't need the operators to do refunds, cancellations, upgrades, etc. They should just know a few answers to a few questions ( which I provide ).
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Have you thought about setting up an automated menu system where people can use the keypad to find frequently asked questions along with answers? If you are only using the system for frequently asked questions and not any real "service", I would think that you could find a way to automate everything as much as possible and eliminate human interaction quite a bit.