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Gerco · 01-05-2010, 06:07 PM

Now, I would not normally post in other product's threads, congratulations to dpapa for his decision. But I just could not let those accusations thrown on MAS and Mansion Productions without an answer.

Quote:
Originally Posted by Gerco
...a ticket I had put in and PAID 500 bucks to do AFTER waiting for over 3 months to get it done. (It was a server move within the same hosting company, just a newer faster box and an edit to the members area layout which could only be done by Ross)
If necessary, we can provide proof that this was not a simple server move. Many settings had been changed or screwed up, and it took multiple hours of the Mansion support team to fix. It has never been a secret that the assistance for a server move is a paid service. A work order for members area layout changes is also subject to additional charges if the customer does not choose to do it in-house following instructions and documentation. The delay in service must have been caused by a delay in getting the funds for these and other services completed by Mansion.

----- Really? The funds where wired as per the quote on April 2nd 2007. I have proof of this. On April 10th I send you another email about this and your reply was "I have not received a confirmation from our accounting yet, I guess because of the holiday weekend.
We are checking again today, and either way, we will start looking at your new server today. I will let you know in case we need more info from you.
ha

Best regards,

Ross"

BTW, it took until October 27th to actually get the ticket closed and ONLY because I confronted Oystein at Internext directly about it.

Quote:
Originally Posted by Gerco
See, I had paid Ross (Mansion) extra back in the beginning to setup my members area so I could sort it via the different models we shot with. (I believe this may be able to be done in newer versions but not sure)
Yes, it can be done out-of-the-box in versions since 2005. Your last version upgrade is from April 2007. I have email to track that we helped you to your specifications with this.

----- Yes, that is correct, since you did setup my MAS. Every update since or change has become an issue as the MAS is not default but has your code in it. Maybe it would have just been best to reinstall of scratch when the option became available.

Quote:
Originally Posted by Gerco
They also did the design work inside the members area, and I don't have any of the design originals so I can't even edit it.) But, no designers seem to know how to design for MAS.
I can find in emails/ticket history that you have requested and received the design sources for your affiliate system site (anotherprogram.com).

Have you ever asked for the sources of extremehole.com members area? I am sure they would have been sent to you if you had. Please do this, as we will send you your design.

----- That would be great, but since I can not log into the ticket system again... that's a little hard to do isn't it.

Quote:
Originally Posted by Gerco
His (Ross) coding meant I could not just go in and do what I needed to to change the site. (the change was basically taking all the content and putting into one large video category. and to get the rotation working.)
Many other MAS customers do this, as they have taken the time to read the documentation, ask questions, and learn how to manipulate the software themselves. Some customers do not have the technical skills or the time to bother with it or learn even simple things. In these cases the client usually hires 3rd party webmasters/developers to do the job or pays Mansion Productions additional support fees for such work. I don't see anything wrong with this.

----- You know, I've read the documentation provided. I have had 2 server admins read the documentation provided, and I have had 2 Designers read the documentation you provided. I have a good friend who also uses MAS that you have worked with and he has read the documentation... yet none of these people can understand what the documentation says. I can understand the issue here. It's about money. If the documentation was clear, you would not be able to get clients who required the paid support.

Quote:
Originally Posted by Gerco
On that note, I have NEVER been able to run multiple sites. I tried once to setup a second site and wanted to use MAS as it's backend... even ROSS couldn't get it to work. (finally shelved it).
Now that really sounds ridiculous. If needed we can provide samples or put you in touch with people who are running 100s of sites within the same MAS installation, sharing completely or partially the same content. That has been a key feature for MAS from day one.

----- Yes I agree with you that this was suppose to be a key feature, and it is one of the main reasons I originally bought it. Are you now going to sit here and tell me that you yourself couldn't get the ipicture domain up and working on MAS? Refresh your memory and check the tickets. What I ended up with was a site that had no working gallery and ended up building using Iweb.

Quote:
Originally Posted by Gerco
When he finally did do it, it was not done right, (lost my actual video "page" where the video opened up in the player now it only pops up) enough to work so I just finally said screw it and let it go. In the ticket I literally laid it out step by step what I needed. I would post screen shots of the actual tickets and dates, but all I can access are my emails back and forth with them as my access to the ticket system seems to be out once again. (I just tried)

01-05-2010, 06:07 PM
Gerco Confirmed User Join Date: Nov 2005 Posts: 2,052	Now, I would not normally post in other product's threads, congratulations to dpapa for his decision. But I just could not let those accusations thrown on MAS and Mansion Productions without an answer. Quote: Originally Posted by Gerco ...a ticket I had put in and PAID 500 bucks to do AFTER waiting for over 3 months to get it done. (It was a server move within the same hosting company, just a newer faster box and an edit to the members area layout which could only be done by Ross) If necessary, we can provide proof that this was not a simple server move. Many settings had been changed or screwed up, and it took multiple hours of the Mansion support team to fix. It has never been a secret that the assistance for a server move is a paid service. A work order for members area layout changes is also subject to additional charges if the customer does not choose to do it in-house following instructions and documentation. The delay in service must have been caused by a delay in getting the funds for these and other services completed by Mansion. ----- Really? The funds where wired as per the quote on April 2nd 2007. I have proof of this. On April 10th I send you another email about this and your reply was "I have not received a confirmation from our accounting yet, I guess because of the holiday weekend. We are checking again today, and either way, we will start looking at your new server today. I will let you know in case we need more info from you. ha Best regards, Ross" BTW, it took until October 27th to actually get the ticket closed and ONLY because I confronted Oystein at Internext directly about it. Quote: Originally Posted by Gerco See, I had paid Ross (Mansion) extra back in the beginning to setup my members area so I could sort it via the different models we shot with. (I believe this may be able to be done in newer versions but not sure) Yes, it can be done out-of-the-box in versions since 2005. Your last version upgrade is from April 2007. I have email to track that we helped you to your specifications with this. ----- Yes, that is correct, since you did setup my MAS. Every update since or change has become an issue as the MAS is not default but has your code in it. Maybe it would have just been best to reinstall of scratch when the option became available. Quote: Originally Posted by Gerco They also did the design work inside the members area, and I don't have any of the design originals so I can't even edit it.) But, no designers seem to know how to design for MAS. I can find in emails/ticket history that you have requested and received the design sources for your affiliate system site (anotherprogram.com). Have you ever asked for the sources of extremehole.com members area? I am sure they would have been sent to you if you had. Please do this, as we will send you your design. ----- That would be great, but since I can not log into the ticket system again... that's a little hard to do isn't it. Quote: Originally Posted by Gerco His (Ross) coding meant I could not just go in and do what I needed to to change the site. (the change was basically taking all the content and putting into one large video category. and to get the rotation working.) Many other MAS customers do this, as they have taken the time to read the documentation, ask questions, and learn how to manipulate the software themselves. Some customers do not have the technical skills or the time to bother with it or learn even simple things. In these cases the client usually hires 3rd party webmasters/developers to do the job or pays Mansion Productions additional support fees for such work. I don't see anything wrong with this. ----- You know, I've read the documentation provided. I have had 2 server admins read the documentation provided, and I have had 2 Designers read the documentation you provided. I have a good friend who also uses MAS that you have worked with and he has read the documentation... yet none of these people can understand what the documentation says. I can understand the issue here. It's about money. If the documentation was clear, you would not be able to get clients who required the paid support. Quote: Originally Posted by Gerco On that note, I have NEVER been able to run multiple sites. I tried once to setup a second site and wanted to use MAS as it's backend... even ROSS couldn't get it to work. (finally shelved it). Now that really sounds ridiculous. If needed we can provide samples or put you in touch with people who are running 100s of sites within the same MAS installation, sharing completely or partially the same content. That has been a key feature for MAS from day one. ----- Yes I agree with you that this was suppose to be a key feature, and it is one of the main reasons I originally bought it. Are you now going to sit here and tell me that you yourself couldn't get the ipicture domain up and working on MAS? Refresh your memory and check the tickets. What I ended up with was a site that had no working gallery and ended up building using Iweb. Quote: Originally Posted by Gerco When he finally did do it, it was not done right, (lost my actual video "page" where the video opened up in the player now it only pops up) enough to work so I just finally said screw it and let it go. In the ticket I literally laid it out step by step what I needed. I would post screen shots of the actual tickets and dates, but all I can access are my emails back and forth with them as my access to the ticket system seems to be out once again. (I just tried) __________________ Http://www.extremehole.com ** CLOSED ** 400 HOURS of exclusive custom extreme content, already on external HD in Raw DV ready to encode. over 150,000 exclusive images and more.