GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Elevated X

Gerco · 01-05-2010, 06:07 PM

I don't remember such an issue... If you do have these e-mail screen shots or record of these ticket numbers, I would like to look into it because I absolutely believe in providing superior support to our clients.

------ Really? go take a look yourself and see what happens when you click a video in my members area. I have not touch the system since you last worked on it. Why do you think I finally gave up on you. Sure I could have had you guys do the FLV install for 150 bucks, but at this point I really don't care if you ever touch my server again.

Regarding no access to the ticket system - there has always been a working link for "Lost password" which you can use to regain access.

------ Yes the lost password option. Of course it only works if my email address is in your system, which by the looks of it is a big fat NO. I have tried every email address I have used in the last 8 years, there are only 4 of them and none work.

Quote:
Originally Posted by Gerco
Recently, (this spring) I move again to Mojohost. They (Mansion) wanted 600 bucks to move the script over. Mojohost did if for free and I don't think it took them all of 10 minutes to make it work.
The $600 fee is a standard fee that we apply towards all customers in such situations. Most of the time server/hosting moves do not go smoothly and may need hours and days of communication between Mansion, the customer and the new host, plus fixing lots of paths in files, templates and symlinks. The customer is always given a choice though; the same had been suggested to you when you asked:

We can waive this reinstall fee ONLY if you are certain that the new server is a complete mirror of the old one, with regards to paths of the document roots for MAS and the sites powered by MAS, and with regards to the software and php settings required by MAS. If this is the case we only need the ssh login and the IPs assigned to the domains on the new server to do a superficial test and advise if it is ok to switch the DNS or there is work to be done first.

------- Yet Mojohost was able to do this work in literally 10 minutes. on a not totally mirrored server free.

Quote:
Originally Posted by Gerco
But, at this point I'm afraid to touch anything in there for fear it will completely take down my site. (Like adding the JWplayer so I can do Flash video in the members area) Sure, they have some instructions for how to do it on Mansions support site, but with the history of this script changing one fricken period could spell disaster.
January this year you kindly asked for our services in the extremehole site redo and adding a streaminh H.264 option to all or part of your videos. But you never got back to us on this job after our reply, not even to say "no thank you".

-------- After the server move issue, I had second thoughts about doing anything with your guys period.

Actually, I emailed you guys about the FLV on august 29th of 2008, and had Garry send me a quote for the job on Jan 14th 2009. It got put on hold as the server move to Mojohost got planned out and started. which was around March. The move left such a bad taste in my mount it hard to explain. You wanting 600 bucks and then seeing Mojohost fix the issue in 10 minutes for free.

Quote:
Originally Posted by Gerco
Mojohost has offered to help and try to get the jwplayer installed so I can use the wowza server I have, I'm still just scared it will somehow take down the script and my business will be shutdown. And, even if they did get it working, there is no instructions on of course how to use it, or how to upload video so the script could see it etc.. it would be a total hack job at best and do I really feel like running a 6 thousand dollar hack job? (LOL don't twist my words, Mojohost's work wouldn't be any sort of hack, just the instructions that I have seen supplied my mansion to do this.)
I do not know how much more to emphasize that we've never refused support or advice to any current client. Even in cases when the client or their staff have made mistakes and caused a page to go down, Mansion support team has always been and will be here to react and fix it, no matter that it had not been caused by a malfunction of the software.

Cory, I really do not see any reason to continue a fight on the boards. If you have any issues with the CMS, or just want to say anything, you've always been welcome to use our emails and support system.

-------- 1. It's not a fight. It's me expressing my personal opinion after 5+ years of being your customer.
2. When I have asked for support and PAID for it, I have always felt like your condescending and rather rude with me. Believe me, I know others who feel exactly the same way but, I'm not going to drag them into some sort of pissing match.
3. Sit down someday and actually figure out the amount of money I have spend on you guys over the years. While your at it add any money for the other copies of MAS I directly helped you sell and that are also in use today and the support money they also paid in, cause with me you would not have seen any of it. On my part add up MAS, MPA3, Design work, custom programing etc. Then go over what tickets have actually been placed by me in your system for support issues. Maybe a dozen or so? I believe a few over issue that where caused not be me in the first place. Then see if the support I have received comes anywhere close to the mount of money I have spent.

Maybe this is why you have your ICQ set to invisible.

01-05-2010, 06:07 PM
Gerco Confirmed User Join Date: Nov 2005 Posts: 2,052	I don't remember such an issue... If you do have these e-mail screen shots or record of these ticket numbers, I would like to look into it because I absolutely believe in providing superior support to our clients. ------ Really? go take a look yourself and see what happens when you click a video in my members area. I have not touch the system since you last worked on it. Why do you think I finally gave up on you. Sure I could have had you guys do the FLV install for 150 bucks, but at this point I really don't care if you ever touch my server again. Regarding no access to the ticket system - there has always been a working link for "Lost password" which you can use to regain access. ------ Yes the lost password option. Of course it only works if my email address is in your system, which by the looks of it is a big fat NO. I have tried every email address I have used in the last 8 years, there are only 4 of them and none work. Quote: Originally Posted by Gerco Recently, (this spring) I move again to Mojohost. They (Mansion) wanted 600 bucks to move the script over. Mojohost did if for free and I don't think it took them all of 10 minutes to make it work. The $600 fee is a standard fee that we apply towards all customers in such situations. Most of the time server/hosting moves do not go smoothly and may need hours and days of communication between Mansion, the customer and the new host, plus fixing lots of paths in files, templates and symlinks. The customer is always given a choice though; the same had been suggested to you when you asked: We can waive this reinstall fee ONLY if you are certain that the new server is a complete mirror of the old one, with regards to paths of the document roots for MAS and the sites powered by MAS, and with regards to the software and php settings required by MAS. If this is the case we only need the ssh login and the IPs assigned to the domains on the new server to do a superficial test and advise if it is ok to switch the DNS or there is work to be done first. ------- Yet Mojohost was able to do this work in literally 10 minutes. on a not totally mirrored server free. Quote: Originally Posted by Gerco But, at this point I'm afraid to touch anything in there for fear it will completely take down my site. (Like adding the JWplayer so I can do Flash video in the members area) Sure, they have some instructions for how to do it on Mansions support site, but with the history of this script changing one fricken period could spell disaster. January this year you kindly asked for our services in the extremehole site redo and adding a streaminh H.264 option to all or part of your videos. But you never got back to us on this job after our reply, not even to say "no thank you". -------- After the server move issue, I had second thoughts about doing anything with your guys period. Actually, I emailed you guys about the FLV on august 29th of 2008, and had Garry send me a quote for the job on Jan 14th 2009. It got put on hold as the server move to Mojohost got planned out and started. which was around March. The move left such a bad taste in my mount it hard to explain. You wanting 600 bucks and then seeing Mojohost fix the issue in 10 minutes for free. Quote: Originally Posted by Gerco Mojohost has offered to help and try to get the jwplayer installed so I can use the wowza server I have, I'm still just scared it will somehow take down the script and my business will be shutdown. And, even if they did get it working, there is no instructions on of course how to use it, or how to upload video so the script could see it etc.. it would be a total hack job at best and do I really feel like running a 6 thousand dollar hack job? (LOL don't twist my words, Mojohost's work wouldn't be any sort of hack, just the instructions that I have seen supplied my mansion to do this.) I do not know how much more to emphasize that we've never refused support or advice to any current client. Even in cases when the client or their staff have made mistakes and caused a page to go down, Mansion support team has always been and will be here to react and fix it, no matter that it had not been caused by a malfunction of the software. Cory, I really do not see any reason to continue a fight on the boards. If you have any issues with the CMS, or just want to say anything, you've always been welcome to use our emails and support system. -------- 1. It's not a fight. It's me expressing my personal opinion after 5+ years of being your customer. 2. When I have asked for support and PAID for it, I have always felt like your condescending and rather rude with me. Believe me, I know others who feel exactly the same way but, I'm not going to drag them into some sort of pissing match. 3. Sit down someday and actually figure out the amount of money I have spend on you guys over the years. While your at it add any money for the other copies of MAS I directly helped you sell and that are also in use today and the support money they also paid in, cause with me you would not have seen any of it. On my part add up MAS, MPA3, Design work, custom programing etc. Then go over what tickets have actually been placed by me in your system for support issues. Maybe a dozen or so? I believe a few over issue that where caused not be me in the first place. Then see if the support I have received comes anywhere close to the mount of money I have spent. Maybe this is why you have your ICQ set to invisible. __________________ Http://www.extremehole.com ** CLOSED ** 400 HOURS of exclusive custom extreme content, already on external HD in Raw DV ready to encode. over 150,000 exclusive images and more.