Quote:
Originally Posted by Gerco
I don't know you. The people I have talked with at Mansion are Garry, Oystien, Ross, Papa Irry, Veliko, and MOM. Of that list I know at least 1 no long with Mansion. Ross has been the one with the most hands on my script from day 1. Don't get me wrong, you may be a great person, but it takes a lot to make a person like myself just scrap 8k in script and start over with someone new cause of the way I have seen the script work and the foot is already out the door.
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Gerco, It is true that you and I haven't worked together through this, and that is a shame. As Client Relations Director for Mansion Productions it certainly looks like you're dissatisfied enough that I should be helping you! Some of the things you are saying like "MAS can't do this or that" are, simply put, completely untrue. I can see you're coming from a very unhappy position and you may have found someone else who has also been dissatisfied, but I assure you, sadly, you are in a tiny minority.
MAS does all the things that you wish it would for many, many of our clients in live, working environments. I'd like for you to set aside your disgruntled arguments and let the MAS team and myself see if we can't turn this around for you? If you aren't eager to scrap your investment, then you should be eager to accept my extended offer to look into your situation and seek improvement! It is my job to make your experience better if I am able.
Quote:
Originally Posted by Gerco
1. Rotate my content. MAS does this, but only if Ross sets it up. Then there doesn't seem to be anyway to actually alter that rotation or add to it without them doing it for you.
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Yes, it is true that the details about setting up rotation may sound confusing for some customers. But we have never refused to help anyone do it correctly, neither we have ever applied charges for this. My research into your troubles shows we set you up for rotation when requested but, at the time you realized you would not be posting new updates, you asked us to stop it because members noticed you were rotating old content in and not posting new updates.
Quote:
Originally Posted by Gerco
2. Serve my video to the members. Again MAS can do this. Just not in a modern format like FLV without some custom programing at a cost.
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We have a Knowledge Base article in the support site explaining how to do that, and many, really many customers were able to do it themselves. My research shows you solicited our webmaster services for this instead. We quoted out an install for the flash player in your templates for just 1 hour of custom work. You did not reply.
Quote:
Originally Posted by Gerco
3. This one I have asked for for YEARS, I would like my tour to reflect the updates in my members area so the tour stays fresh and shows the site being active. MAS can not do this.
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I went through your old ticket records and I could not find such a request from you. At one point you asked for a quote for a full tour redesign (the old tour was pure graphical, old-style static, with no place where to publish dynamic updates), but you did not agree to the quote.
Incidentally, here are some client tours that are updated by MAS:
http://www.purecfnm.com/tour.html
http://www.pornscenepass.com/
http://www.sandrawang.com/en/pictures.php
http://tour.ftvideo.com/
http://www.pantymaniacs.com/
http://www.lady-sonia.com/
http://www.plumperpass.com/t1/
http://www.naughtyjulie.com/1/
http://www.daddyaction.com/
http://www.femaledom.com/
http://www.femaleescapeartist.com/
http://www.meanbitches.com/
There are many more. Almost every MAS customer today automates their tours with MAS.
Quote:
Originally Posted by Gerco
4. Have a script I don't have to pay a designer 2k+ to skin if I can even find a designer that can do it in the first place. Why do you think my 2k+ members area skin was done by mansion themselves?
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Design and implementation are two different things. Mansion design costs like 3k, yes. But implementation of a ready-made design (skinning) by our webmaster department starts from $600 for the simpler sites, and I do not think we have ever had a bigger quote than $1500 for one site.
Many customers can do it themselves, or using their inhouse employees, or hiring freelance webmasters for a cheaper price.
Gerco, I'd ask you to work with me for some solutions instead of spreading erroneous data to the boards. As you can see from my responses, some of the things you say MAS can't do are simply untrue. Rather than having a site that doesn't work to your liking and being bitter about it, please accept my genuine efforts to go over your history as a client and work with our team to improve your experience.
All my contact information is in my signature file, or I'd be happy to contact you at your ICQ, if you'd would rather.