Quote:
Originally Posted by CCBill Paul
No problem, I will contact you.
Let me offer an explanation on how our user management works, hopefully this will help.
When a customer signs up to a site that is using the CCBill user management system upon submitting the form an 'add' command is sent through our script on your server with the customers username and an encrypted password. This is just simply a reservation to make sure the password media is available for the add, they are not given access at this time. Once the 'add' is successful and the signup has processed an 'update' is sent with the valid password and the customer is granted access. Once it is time for the customer to be removed from the password file a 'remove' is sent.
There are a few reasons why you will see an 'add' but no 'update'. If a customer is declined you may see an 'add' but no 'update' and/or if you are processing telephone payments or direct pay payments and the customer does not complete the transaction you will not see an 'update' but you should see an 'add' and a 'remove'.
We have looked at the log files you posted and we have identified 2 incomplete telephone transactions and 4 other credit card declines that 'updates' were never sent on. That being said, it does not appear that 'removes' were ever sent on them either which means we most likely have a problem running this command with your account so that is something we will certainly want to take a look at.
I will be contacting you now to discuss further.
If anyone else would like me to investigate an issue with their account I would be happy to do so just hit me up.
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That answer is INSUFFICIENT, since I actually spoke to a tech and he checked those usernames and subscription numbers and they are signed up for a completely different account, they never even joined my site, the other username wasn't even in your entire database, over the years I asked many times to have this looked at and couldnt get any help or info what so ever, furthermore when I gave usernames that needed to be researched and investigated you told me that info cannot be divulged. By a sheer stroke of luck the tech that answered late at night was able to pin down these usernames and gave me the info that you have repeatedly denied me. I am extremely upset and that this was ignored for so mahy years and still feel like I am losing tons of subscriptions this answer is totally bogus since it doesnt explain how they entered my database to begin with, FURTHERMORE i keep every denial email and there is no record of a denial ever sent for these subscription numbers.