Quote:
Originally Posted by AvsTgp
That answer is INSUFFICIENT, since I actually spoke to a tech and he checked those usernames and subscription numbers and they are signed up for a completely different account, they never even joined my site, the other username wasn't even in your entire database, over the years I asked many times to have this looked at and couldnt get any help or info what so ever, furthermore when I gave usernames that needed to be researched and investigated you told me that info cannot be divulged. By a sheer stroke of luck the tech that answered late at night was able to pin down these usernames and gave me the info that you have repeatedly denied me. I am extremely upset and that this was ignored for so mahy years and still feel like I am losing tons of subscriptions this answer is totally bogus since it doesnt explain how they entered my database to begin with, FURTHERMORE i keep every denial email and there is no record of a denial ever sent for these subscription numbers.
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I am not sure I understand. I will contact you off the board and show you where in the CCBill admin reports you can look up users who are added to your database and why.