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By all means, do take his money! Both the real world money and in the game. Make a huge deduction of his in game money, that will make him ask about that instead. Then say "oops, something went wrong, here you go, your money back".
But by all means, do take his money. Never cancel a paying member. After all, I'm getting paid to deal with morons each day, I take comfort in knowing that they rebill frequently and laugh all the way to the bank. Take his money and live with it! ;)
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The truth is not affected by the beliefs, or doubts, of the majority.
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