Quote:
Originally Posted by CCBill Paul
I apologize that the techs you spoke with did not investigate the issue as they should have
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THAT RIGHT THERE IS EXACTLY THE PROBLEM. None of this stuff would escalate to this level if people's concerns weren't being blown off by your techs or they weren't sitting there asking busy clients to write up a report describing problems they should look up themselves.
It really sucks that confidence in ccbill (and as a result, ccbill sponsors) is being eroded over dumb stuff -- poor communication and lazy techs/service -- that has nothing to do with the reliability of your processing.
Sorry to post this again, but after a month this is still not fixed and I would never be so mad about it if it weren't for the careless non-responses:
http://www.gofuckyourself.com/showpo...3&postcount=16
I appreciate that there's been some follow-up now and apologies, but the problem is now actually worse than it's been all month (this will be the FOURTH messed-up check in a row unless it's magically fixed today/this weekend) and sales from an entire site/subaccount = hundreds of dollars are missing from my check calculations for Monday IN ADDITION TO none of the affiliate payouts being deducted.
I wouldn't for one second think that CCBill is defrauding clients, but if you don't get a handle on your small problem of service (plus totally confusing WMS emails & communication, etc.) there are going to be more and more threads like these of frustrated clients and affiliates assuming the worst when a good tech would have them sorted out long before it ever got to that level.