swirlsgirl, ill certainly admit last week was a more challenging week than normal. I read the various discussions on here about Visa increasing their renewal fees, the issue with payouts to a select group (by the way, an email went out last night informing those affected of the amount that was being inserted into the check going out this Mon)
what I will say is this, we are committed to maximizing our value to our clients. Anyone experiencing issues with throughput, our Analysis Team can review their accounts to see if there is anything strange (let me know,
[email protected]), and send a report detailing everything we looked at (hits, submissions, trends, etc), and as well I am willing to click through a tour and sign up with my own personal card as a typical consumer out of Arizona would, to see if anything is not working right from a real-world perspective. We are obviously very eager to locate any issues that may possibly be costing us loss of revenue.
If anybody wants to talk about any issues or anything at all, send me an email with your phone number and ill call you back to discuss any concerns, I promise that you will see that we take this very seriously.
[email protected]