Quote:
Originally Posted by zurc-net
I've had hosts from $5/month to $300/month servers, always same shit, but maybe I have been unlucky with picking them.
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well to be honest, that is the reason we dropped virtual hosting packages a long time ago. You just can't deliver 24/7 support for someone paying 5 bucks a month. Especially since most of the times those are the people calling the most (and thus taking the most support time). Exactly for that reason we dropped virtual hosting packages.
For dedicated servers and managed hosting solutions it is much better to do. Customers know most of the time what they are doing, they do their stuff and as long as the server is running and the network is functioning as it should be you won't hear them :-)
Our NOC acts pro-active, for each server we have running we run monitoring on services like mysql, http, https etc. As soon as a service goes down things start to blink on the monitors here and the engineers can act upon that. So most of the time we know something is wrong before a customer even knows that.
Depending on the reason that caused the outage it will be fixed immediately and the customer will see the ticket with the details and message it was fixed way after the actual problem occurred.
And I am sure we are not the only host working this way so maybe you did make the wrong choices ;)
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